Because our products are digital goods that are delivered electronically and cannot be returned, all purchases made through Euphoric are final and non-refundable. Except for the remedies expressly stated in Sections 4 and 5 and your Statutory Rights described below, you will not be entitled to a refund, return, replacement, exchange, or credit for any reason, including but not limited to:
• Change of Mind: Deciding you no longer want the product, purchased the wrong product or variant, or no longer have use for it.
• Compatibility Issues: Failure of the product to operate on your system due to hardware, software, network, or configuration limitations. It is your responsibility to verify compatibility before purchasing.
• Third-Party Enforcement: Account warnings, suspensions, bans, patches, detections, or other enforcement actions taken by game publishers, platform providers, or other third parties. These risks are inherent in the use of these products and are accepted by you at the time of purchase.
• Product Downtime or Updates: Periods when a product is temporarily unavailable, marked "Not Updated," or not working after a third-party game or platform update.
• Fraudulent or Unauthorized Use of Your Account: Purchases made through your account, whether authorized by you or not, remain your responsibility, subject to Section 3.
• Failure to Use Product: Failing to redeem, activate, or use a product before its license duration ends (where applicable).
• Misinterpretation of Product Description: While we strive to provide accurate product information, all products are sold "as is," and you are responsible for reviewing descriptions and requirements before purchase.
• Enforcement by Euphoric: Suspension or termination of your account, or revocation of your licenses, because you violated these Terms.
In addition:
• We do not guarantee the ongoing functionality, longevity, or performance of any product once delivered.
• Digital products cannot be "returned" in the same way as physical goods; once a key, account, or digital file is delivered, the transaction cannot be reversed.
Chargebacks and Payment Disputes
• If you have a problem with an order, you agree to contact us first so that we can try to resolve it.
• Filing a chargeback or payment dispute without first contacting us, or filing one that is not supported by the facts, may result in immediate account suspension, revocation of the licenses in the disputed order, and permanent blacklisting from the Services. We may provide order records, delivery records, account activity, and IP addresses to the payment processor to respond to the dispute.
• Nothing in this Section limits any right you have under applicable law to dispute a transaction that you did not authorize or for which we failed to deliver the product.
Your Statutory Consumer Rights
Nothing in these Terms excludes, restricts, or waives any right or remedy you have as a consumer under the laws of the country where you live that cannot lawfully be excluded, restricted, or waived by contract (your "Statutory Rights"). Where your Statutory Rights apply, they take priority over any conflicting provision of these Terms, and the no-refund provisions of this Section apply only to the extent permitted by those laws.
Consumers in Brazil (Including Pix Payments in BRL)
• If you are a consumer in Brazil, you may have the right under Article 49 of the Brazilian Consumer Defense Code (Law No. 8,078/1990) to withdraw from a purchase made online within seven (7) days from the date of purchase or delivery, where that right applies to your purchase.
• To exercise this right, contact us through the official channels in Section 18 within that seven (7) day period, and include your invoice ID and the email address or Discord account used for the order.
• If your withdrawal is valid, we will return the amounts you paid as required by that law, through the original payment method where possible or otherwise as agreed with you. The license keys delivered under that order will be revoked, and you must stop using them.
• This withdrawal right is available only to consumers purchasing for personal use, and only within the period and to the extent provided by law.
Subject only to your Statutory Rights and the limited remedies expressly stated in these Terms, by completing a transaction with Euphoric you agree that all sales are final and waive any right to refunds, returns, or exchanges to the fullest extent permitted by applicable law.